General Terms
These General Terms and Conditions came into effect on 1 December 2017.
Article 1 Definitions
In these terms, the following definitions apply:
“Purchase Agreement”: a purchase agreement in which you buy products remotely (such as via the webshop, by telephone, or by email), and these products are delivered by us (or by a third party);
“you”: a consumer (natural person) who is not acting within a commercial, business, craft, or professional activity;
“Right of Withdrawal”: your option to cancel the Purchase Agreement within the cooling-off period;
“we”: the natural or legal person offering the products to you remotely;
“Model Withdrawal Form”: the European Model Withdrawal Form included in Annex I of these terms.
Article 2 Who we are
We are the owner of the webshop Ramrugby.nl. Our company is registered as follows:
Meesterzaak BV
Amperestraat 27
1976 BG IJmuiden
Telephone: 06-44380488
Email: info@ramrugby.nl
Chamber of Commerce number: 95765751
Postal, warehouse, office, and visitor address:
Meesterzaak c/o RamRugby
Amperestraat 27
1976 BG IJmuiden
Netherlands
Article 3 Applicability
These general terms and conditions apply to every offer we make and to every Purchase Agreement concluded with you.
Before you buy anything from us, we clearly bring these general terms and any specific product conditions to your attention. We must do so in a manner that allows you to download, print, and store them.
If the general terms and specific product or service terms conflict, you may rely on the provision that is most favourable to you.
Article 4 The offer
If a product is only temporarily available or available under certain conditions, this will be clearly stated on the product page.
The product page contains a complete and accurate description of the offered products. The description is detailed enough for you to properly assess the product. If we use images, they must truthfully represent the product.
Every product page must be clear enough so that it is evident what your rights and obligations are when purchasing the product.
We are not bound by clear mistakes or errors on the product page if it is obvious to you that it is a mistake.
All our products are sports items intended for persons weighing more than 20 kg.
Our products are not suitable for children under 14 years of age. Always use under adult supervision.
Article 5 The Purchase Agreement
The Purchase Agreement is concluded when you accept the purchase of the product and the applicable conditions.
After concluding the Purchase Agreement, we immediately send you an order confirmation by email.
We ensure that you can order and pay safely, and we provide sufficient technical and organisational security for all (personal) data.
In addition to our other legal information obligations, we will include the following information in writing with the delivery of the product:
a. our business address for complaints;
b. the conditions and method for exercising your Right of Withdrawal, or a clear statement if the Right of Withdrawal is excluded;
c. information on guarantees and after-sales service;
d. the price including taxes, delivery costs, payment method, delivery, and performance of the Purchase Agreement;
e. if applicable, the Model Withdrawal Form.
Article 6 Right of Withdrawal
You may withdraw from the Purchase Agreement within a minimum period of 14 days without giving any reason. We may ask for a reason, but you are not required to provide one.
The cooling-off period begins the day after you or a third party designated by you:
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received the product; or
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if you ordered multiple products in one order: the day the last product is received;
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if the delivery consists of several shipments or parts: the day the last shipment or part is received;
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for agreements involving regular delivery of products over a period: the day the first product is received.
Article 7 Your obligations during the cooling-off period
During the cooling-off period, you must handle the product and packaging with care. You may only unpack or use the product to the extent necessary to assess its nature, characteristics, and functioning. The guideline is that you may handle and inspect the product only as you would in a physical store.
If you handle the product carelessly and it becomes damaged, you are liable for any reduction in value.
You are not liable for any reduction in value if we did not provide all legally required information about the Right of Withdrawal before or at the conclusion of the Purchase Agreement.
Article 8 Exercising the Right of Withdrawal and costs
If you exercise your legal Right of Withdrawal, you must notify us within the cooling-off period via the Model Withdrawal Form or another clear statement.
You must return the product or hand it over to us (or our authorised representative) within 14 days after notifying us of the withdrawal.
You must return the product with all accessories, in its original condition and packaging as much as possible, and follow our reasonable and clear instructions.
You bear the risk and burden of proof for correct and timely exercising of the Right of Withdrawal.
You bear the direct costs of returning the product unless we did not inform you of this obligation or we choose to bear the costs.
Article 9 Our obligations in case of withdrawal
If you notify us that you are exercising your Right of Withdrawal, we will immediately send a confirmation email.
If you notify us within 14 days of receiving the products, we will refund all payments, including delivery costs, within 14 days of your notification. If we offer to pick up the product, we may wait to refund until we have received the product or until you prove you have sent it back.
We use the same payment method you used unless you agree to another method. Refunds are free of charge.
If you chose a more expensive delivery method than the standard option, we do not have to refund the additional cost.
Article 10 Exclusion of the Right of Withdrawal
We may exclude the following products from the Right of Withdrawal if clearly stated on the product page:
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Products made to your specifications or customised based on your choices;
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Products whose price depends on financial market fluctuations outside our control;
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Products that perish quickly or have a limited shelf life;
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Sealed products not suitable for return for health or hygiene reasons if the seal is broken;
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Products that become inseparably mixed with other products after delivery;
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Alcoholic beverages with a price agreed at purchase but deliverable only after 30 days and subject to market fluctuations;
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Sealed audio/video recordings or software if the seal is broken;
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Newspapers, magazines, or journals.
Article 11 The price
During the validity period stated on the product page, prices will not be increased except for VAT changes.
We may offer products with variable prices subject to market fluctuations outside our control. This will be stated on the product page.
Product prices include VAT.
Article 12 Performance of the Purchase Agreement and extra warranties
We ensure that products comply with the Purchase Agreement and specifications on the product page. We also ensure they meet reasonable expectations of reliability, usability, legal requirements, and any agreed special use.
An extra warranty means any commitment from us, our supplier, importer, or manufacturer that grants you rights beyond legal requirements in case we fail to meet the Purchase Agreement.
Extra warranties never limit your legal rights.
Article 13 Delivery and execution
We take the utmost care in executing the Purchase Agreement and delivering products.
We deliver the product to the address you provided.
We aim to deliver as soon as possible but no later than 30 days, unless another period is agreed.
If delivery is delayed or cannot be carried out (fully or partially), we will inform you as soon as possible and not later than 30 days after ordering. You may then dissolve the Purchase Agreement free of charge.
We will refund your payment immediately after dissolution.
Risk of damage or loss remains with us until delivery to you or your authorised representative, unless otherwise agreed.
Article 14 Payment
You must pay within 14 days after the start of the cooling-off period, unless otherwise agreed. If no cooling-off period applies, payment is due within 14 days after the Purchase Agreement is concluded.
You cannot be required to pay more than 50% in advance. If advance payment is required, you cannot enforce delivery before payment is made.
You must report incorrect payment information immediately.
If you fail to pay on time, we will notify you and grant a 14-day grace period. If payment is still not made, statutory interest and extrajudicial collection costs may apply (up to 15% of amounts up to €2,500; 10% over the next €2,500; 5% over the next €5,000; minimum €40). We may apply more favourable terms.
Article 15 Complaints procedure
Complaints regarding the execution of the Purchase Agreement must be submitted to us as soon as possible after discovering the defects, fully and clearly described.
We respond to complaints within 14 days. If more time is needed, we will acknowledge receipt within 14 days and indicate when you may expect a detailed response.
Article 16 Disputes
Dutch law applies exclusively to Purchase Agreements between you and us covered by these terms.
If a complaint cannot be resolved mutually, the Dutch court in Haarlem, or your local competent court, is authorised to handle the dispute.
Article 17 Changes and additions
17.1 Changes to these terms take effect once properly published. If changes apply to you during an offer period, the most favourable provisions apply to you.
17.2 Additional or deviating terms may not disadvantage you. They must be in writing and storable by you.
Annex I: Model Withdrawal Form
Model Withdrawal Form
(complete and return only if you wish to withdraw from the agreement)
To:
Meesterzaak
Amperestraat 27
1976 BG IJmuiden
Tel. 06-13918074
info@ramrugby.nl
I/We hereby inform you that I/we withdraw from our agreement concerning the sale of the following products: [product description]
Withdrawn on/received on [date]: __________
Order number: __________
[Name of consumer(s)] __________
[Address of consumer(s)] __________
[Signature of consumer(s)] (only if submitted on paper)
Strike through what does not apply.
Contact details
If you have questions, complaints, or comments after reading these terms, please contact us in writing or by email.
Meesterzaak c/o Ramrugby
Amperestraat 27
1976 BG IJmuiden
Netherlands
Tel. 0031613918074
Email: info@ramrugby.nl
KvK 95765751
VAT: NL867285138B01
